Teakora FAQs
Shipping & Delivery
Processing within 1–2 business days, ships separately if needed, delivered in 5–9 business days after dispatch, tracking email sent. Note: Teakora not responsible for unattended packages.
Free shipping across Canada, no minimum purchase.
Ships within 48 hours, delivery 5–9 business days. Occasional delays possible.
Tracking link sent by email when shipped. Check spam if not received.
Check tracking link first. If not arrived within 20 days, contact us.
Contact us before shipment. After shipment, use tracking link to redirect. Incorrect addresses cannot be recovered.
Canada only.
No additional fees. All costs covered upfront even for international warehouse shipments.
Product Questions
Hand wash with warm soapy water, dry immediately, avoid soaking/dishwasher, apply food-safe oil occasionally.
Yes, safe for cookware, dishes, countertops, bathroom areas. Won't scratch.
No wholesale. Contact us for larger personal orders.
No, exclusively online.
Returns & Exchanges
30-day return from delivery date. Items must be unused in original packaging. Final sale items not eligible unless defective. Photo may be required.
Yes, full refund for eligible returns once processed.
Free return shipping within Canada for eligible items.
Faster with proof of return shipment. Otherwise processed once item received.
2–5 business days after processing.
Payment
Yes, secure encrypted systems.
Visa, Mastercard, Amex, Debit, Apple Pay, Google Pay.
Yes, applied at checkout. One code per order.
Contact us and we'll do our best to help.
Canadian Dollars (CAD).
Contact
Contact us with details and photos for quick resolution.
Yes if not yet shipped. No changes once dispatched.
help@shopteakora.com
Canada, fulfilled through international warehouse partners.