Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–9 business days. Tracking information is emailed once your order leaves our warehouse.

Free shipping across Canada. No minimum purchase required.

Most orders arrive within 5–9 business days after shipment. During periods of high demand, occasional delays may occur.

A tracking email is sent once your order ships. Please check your spam or junk folder if you do not see it.

Please check your tracking information first. If your order has not arrived within 20 days of shipment, contact us and we will investigate.

Address changes can only be made before an order has been processed. Once shipped, we cannot guarantee changes or rerouting.

Currently, we only ship within Canada.

Yes. Our utensils are made from genuine teakwood sourced from Thailand.

Teak is a natural wood. Variations in grain, colour, tone, and finish are normal and expected.

Hand wash with warm soapy water, dry immediately, avoid soaking or dishwashers, and apply food-safe mineral oil occasionally.

Currently, our Teakora Tongs are the only utensil sold individually. Most products are sold as complete sets.

No. Teakora products are currently sold exclusively online.

Promotional mineral oil may occasionally ship separately from the utensil set. If it was included in your order promotion and has not arrived, please contact us.

The cookbook is a digital product delivered by email and is not included in the package.

Contact us as soon as possible and we will do our best to assist.

Return requests may be submitted within 30 days of delivery. Photos may be required for damaged, defective, or incorrect items.

Yes. Items must be unused and returned in their original condition.

Customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

Contact us with photos of the damage and we will review the issue with our product team and determine an appropriate resolution.

Please send photos and a description of the issue. We will review the case and determine the appropriate resolution.

Eligible refunds are issued once the return has been received and inspected.

Return processing times vary depending on transit times and inspection upon arrival.

Approved refunds are typically processed within 2–5 business days after inspection. Banking institutions may require additional time to post the refund.

Yes. All payments are processed through secure encrypted payment systems.

Visa, Mastercard, American Express, Debit, Apple Pay, and Google Pay.

Yes. One discount code may be applied per order.

Canadian Dollars (CAD).

Contact us with your order number, details of the issue, and photos if applicable.

Orders may be cancelled or modified before processing. Once shipped, changes cannot be guaranteed.

Email us at help@shopteakora.com

Teakora is a Canadian company. Orders are fulfilled through our trusted warehouse and logistics partners.