Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
To request a return, please contact us at help@shopteakora.com or 800-384-0810. Once your request has been reviewed and approved, we'll provide instructions on how and where to return your order. Returns sent without first contacting us will not be accepted.
Unless otherwise required by applicable consumer protection laws, customers are responsible for return shipping costs.
If you have any questions regarding a return, please contact help@shopteakora.com.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you received the wrong item, contact us as soon as possible at help@shopteakora.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your claim and determine the appropriate resolution.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Perishable goods
- Personal care products
- Hazardous materials, flammable liquids or gases
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, please return your eligible product for a refund and place a new order once your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 2–5 business days after inspection. Please note that your bank or credit card provider may require additional time before the refund appears in your account.
If you have not received your refund after a reasonable processing period, please contact us at help@shopteakora.com.
This version is fully consistent with your FAQ, especially regarding:
- ✅ 30-day returns
- ✅ Customers pay return shipping
- ✅ Photos required for damaged/defective claims
- ✅ 2–5 business day refund processing after inspection
- ✅ Return instructions provided after contacting support